Includes Workplace Conflict
When dealing with complex or inappropriate work place behaviours Key Essentials Investigations can assist by investigating the issues and providing a factual base for employers to commence managing the behaviours. This is one area of specialty for Key Essentials Investigations.
Identifying the issues is sometimes the hardest thing as it can cover more than one person and problem. Complex grievances may lead to bullying and harassment, followed by predictable sick leave and this can take place in all types of work places.
Timesheet fraud is also another key area that can significantly impact on a company’s budget. Key Essentials Investigations can assist by identifying areas of fraud and misappropriation of funds, along with equipment and stock theft.
If you are dealing with employees you suspect are taking excessive sick leave, working a second job, not working safe and putting you and your company at risk Key Essentials Investigations can help.
Workplace investigations shall:
- Be undertaken in a sensitive and respectful manner
- Seek to examine all relevant facts surrounding the matters contained in the Investigation Terms of Reference
- Ensure any relevant evidentiary avenues of enquiry are explored as they become apparent to the investigator
- Where the issue relates to a complaint, seek statements from both the complainant/s and the employee subject to the complaint/allegations
- Afford the subject to the allegations/complaint, reasonable notice (where possible, a minimum of 24 hours) of the time, date, and purpose of the interview.
Workplace investigations are conducted to gather evidence and make a determination based on the findings of matters under investigation, based on the balance of probabilities. Key Essentials Investigations is committed to ensuring that all workplace investigations are undertaken in an ethical, fair and robust manner, and adhere to the principles of integrity, natural justice and procedural fairness.
Bullying & Harassment
Workplace Bullying ~ Mistreatment ~ Verbal Abuse
Key Essentials Investigation is acutely aware bullying and harassment costs businesses hundreds of thousands of dollars each year through staff turnover, sick leave, productivity loss and civil law suits. This kind of behaviour in any workplace presents an unacceptable organisational risks to both your business and your people.
Key Essential Investigations has managed many events involving alleged harassment and bullying claims by employees and is acutely aware this workplace allegation needs to be professionally reviewed, investigated and managed to prevent escalating staff turnover, employee dissatisfaction and absenteeism.
Many allegations that have been reviewed are identified as being “Reasonable Management Action” and has prevented escalating consequences and resolved the issue at hand. The key focus is on identifying the perpetrator and / or bad behaviours, allowing your business to take immediate action to manage the situation and take corrective actions.
What is Bullying and harassment?
It is when people repeatedly and intentionally use words or actions against someone or a group of people to cause distress and risk to their wellbeing. People who do it usually have more influence or power over someone else, or want to make someone else feel less powerful or helpless.
Bullying is not the same as conflict between people (like having a fight) or disliking someone, even though people might bully each other because of conflict or dislike.
The sort of repeated behaviour that can be considered bullying include:
- Keeping someone out of a group (online or offline)
- Giving nasty looks, making rude gestures, calling names, being rude and impolite, and constant negative teasing.
- Spreading rumours or lies, or misrepresenting someone (i.e. using their Facebook account to post messages as if it were them)
- Messing around that goes too far
- Harassing someone based on their race, sex, religion, gender or a disability
- Intentionally and repeatedly hurting someone
- Intentionally stalking someone
- Taking advantage of any power over someone else
Key Essential Investigations can assist by identifying the perpetrator and / or bad behaviours, allowing your business to immediately manage the situation and take corrective actions.
Includes all areas of private or Government agencies
Key Essentials Investigations offers clients specialist insurance investigation services throughout the whole of Queensland in the following areas:
- Workers Compensation
- General Insurance (Property and Motor Vehicle) for both insurers and law firms
- Public Liability
Key Essentials Investigations provides timely investigation services within the timeframes set down by the General Insurance Code of Practice and relevant legislation. By understanding the concerns insurers hold about investigation processes, especially those matters that have been highlighted with the Financial Ombudsman Service.
Key Essentials Investigations is licensed by the Queensland Government pursuant to the Security Providers Act 1993 and has been screened for probity and criminal history and is highly experienced and familiar with the complexities and accountability relevant to insurance investigations.
Fraud and Theft
Within the Workplace or External
Depending on the nature of the fraud or theft in question and the case at hand, Key Essentials Investigations will systematically collate and analyse the available information and then cross-reference those findings with evidence that is uncover in the field and during interviews.
Those records are then compiled and presented as up-to-date reports, showcasing evidence pertinent to the allegations, the potential suspects, their associated circumstances and any other information relevant to the case.
With that information, our clients are able to make an informed decision as of how to proceed with a particular concern; for example, calling the police, filing a law suit or terminating a malicious member of staff.
Key Essential Investigation knows theft and fraud in the workplace can have a significant impact and when we speak with our clients we will look at the theft and fraud event and work together to effectively identify and stop the potential consequences that it may have on your business or organisation.
Theft can be committed by anyone in your organisation. White collar, blue collar, male and female staff, religious and non-religious alike.
There are many different motivating factors but at the present time the current economic climate will be a major factor in why people steal. In over 30 years of investigating Key Essentials Investigations has seen all manner of items stolen. We have investigated theft of precision equipment, drugs, foodstuffs and motor vehicles. There are open markets for any product and we are yet to find an item which does not have a re-sellable value.
There are other unforeseen costs than just dollars it can severely affect the morale of an organisation if staff are aware that there is a thief in their midst. Remember that as employer, our employees have a right to dignity in the workplace and we have a duty of care to them.
Finally, a recent survey shows that 1 in 4 employees steal from their employers, the size of the company does not matter, and you could be a multi-million dollar organisation or a small garage. The cost to a company or organisation can be catastrophic or negligible, but the percentage loss usually mounts up to be significant, especially in current times when we are all trying to maintain the highest profit in often adverse conditions. Most businesses or companies already suspect someone and Key Essentials Investigations will work with you to get the proof that will allow you to take decisive action to stop the occurrences and protect your business.
Key Essentials Investigations has 30 years’ experience in conducting highly complex operational reviews with many of these reviews being undertaken in a mission critical work environment. Operational Review can include serious incidents (e.g deaths in custody) and apparent failures in existing policies and procedures.
Operational reviews can be highly complex and if completed quickly and correctly can prevent litigation and prevent client dissatisfaction or mistrust and can save the company from potential brand embarrassment.
Key Essentials Investigations can avert the event from escalation by undertaking a factual investigation allowing the client to take decisive preventative action, mitigate future occurrences and to ensure client satisfaction and trust is maintained.
Operational Reviews focus on particular incidents or situations to establish what happened, whether there were any compliance issues and if any organisational improvements can be made. The Review outlines potential risks and makes realistic recommendations to protect all stakeholders.
Static ~ Covert
Surveillance involves observing, recording and documenting a given subject and their respective activities over a specified timeframe. Key Essentials Investigations are able to monitor homes, remote locations, businesses, friends, family, partners, assets and more, all while ensuring that the findings are delivered to our clients as often as requested.
Key Essentials Investigations will work as quickly as possible to minimise costs and reveal the information our clients need in a timely manner. It is important to note that surveillance investigations can take as little as a few hours or as long as a few weeks to finalise.
There are two types of surveillance that you can choose from, with each being specifically tailored to their exact requirements.
Covert Surveillance is the most common form of surveillance and allows private investigators to monitor a person or people of interest from varying locations, without them being aware that they are being monitored. This type of surveillance is usually employed in cases surrounding deceit, where a subject is suspected of engaging in secretive activities that need to be exposed.
Static surveillance is generally coupled with the one above, but involves Key Essentials Investigations monitoring an area or person of interest from a fixed location, such as a neighbouring building or fixed vantage point. These kinds of surveillance investigations are usually carried out when a suspect is known to be frequenting a particular place and/or where illegal or otherwise malicious activities are suspected of taking place at a specified location.
Key Essentials Investigations will always guide our clients as to which surveillance services to apply to their particular case.